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PETER ANDERSON 150 Hamilton Road New York, NY 00000 H: (000) 000-0000 email@email.email
Entry-level IT professional with strong academic background
ACHIEVEMENTS, SKILLS, AND ABILITIES
Proven ability to diagnose, troubleshoot, and resolve technical problems. Exemplary academic record. Graduated with 3.36 G.P.A. Quick learner with strong working knowledge of software, hardware, networking, operating systems, and security applications Outstanding communication skills; demonstrated background working well with students and co-workers in one-on-one and group settings. Superior analytical and problem-solving abilities, with track record of improving operations.
EDUCATION
University of Arizona, Tucson, AZ BS in Computer science, 5/2006
TECHNICAL QUALIFICATIONS
Operating Systems:	Windows 2000/ME/XP, Mac OS X
Software Applications:	MS Office 2000/XP (Word, Excel, Power Point, Access), Lotus Notes, Norton Utilities, Adobe Photoshop
Networking:	LAN/WAN, TCP/IP, VPN
Languages:	HTML, XML
PROFESSIONAL EXPERIENCE
ABCD Corporation, New York, NY	5/2006-Present
Help Desk Technician
Operate as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve approximately 8 tickets per day. Assisted in programming operating system from Windows 2000 to XP for 35 workstations. Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance. Set up computers and install software. Helped transfer help desk requests from e-mail to web-based system, reducing IT response time by 21%.
University of Arizona Computer Room, Tucson, AZ	9/2005-5/2006
Help Desk Support/Computer Technician
Tutored students in various operating systems and software applications to enhance basic understanding of computer usage. Served as mentor in computer labs, training students on individual basis. Provided emergency technical support for early-morning shift. Helped install 15 new PC and Mac computers for lab. Initiated log for charting computer usage, including instituting "problems and resolution" database which assisted lab in analyzing student needs.